Why is RoundCube Not Receiving Emails? Reasons & Solution

Is your RoundCube not receiving emails? Many Roundcube webmail users find that, although their Roundcube can send emails, they are specifically unable to receive emails. Users often feel anxious when RoundCube Webmail fails to display the received emails, as they fear missing important emails. There is a feeling of panic as RoundCube users initially struggle to understand why this is happening and how it can be resolved.

Do not worry, this issue of RoundCube emails not appearing in the inbox is easily resolved. It is most likely due to incorrect DNS records or server issues. In this guide, we will discuss what reasons why you suddenly stopped receiving emails on Roundcube. We will also discuss “How to fix Roundcube Not Receiving Emails” & what steps to take to prevent data loss in such scenarios.

Reasons For Roundcube Webmail Not Receiving Emails Error

If you find that delivered emails do not appear in the Inbox in RoundCube, most likely RoundCube is not the culprit; instead, there is something wrong with the server’s mail configuration. Roundcube not receiving emails can be due to the following reasons:

• Server-side issues on the IMAP server can be a hindrance to receiving emails; that’s why you may feel Roundcube is not receiving emails.
• Every webmail email account has a limited space for email storage. Once the storage limit is exceeded, new emails will not appear in the RoundCube.
• A firewall with intensive security settings on Roundcube might also block traffic from IMAP Port(143 &993), which stops incoming emails on Roundcube.
• Using an old browser to run Roundcube may lead to failure in proper loading, and Roundcube, as a webmail service, can’t display emails in your Inbox.
• Roundcube not receiving emails because of the misconfiguration of IMAP server settings in the webmail account setup.
• It may appear that Roundcube webmail is not receiving email because of incorrect MX(Mail Exchange) records in the DNS.

How to Fix the Roundcube Webmail Not Receiving Emails Issue?

If you are finding that new emails are not showing up in Roundcube on cPanel, don’t worry. Here we have discussed various methods, like verifying DNS records, inspecting the firewall, and others, that will help you resolve issues.

Method 1: Check Your Email Storage Quota

Make sure your email storage limit is not full. RoundCube not receiving emails if there is no space left in your storage. Follow the steps to check how much storage is in your email quota.

1. Log in to the cPanel.
2. Open https://yourdomain.com/cpanel in your browser.
3. Enter the login credentials, i.e, username, your email ID, and password.
4. Click on Email >> Email Accounts.
5. Hit the Storage/Quota button to verify how much storage is left.
6. If you find that your storage quota is full or about to exceed.
7. Try clearing junk and old emails. Make sure you also clear them from the bin to actually empty some space on the IMAP server.

Pro Tip: In the RoundCube search bar, you can filter by date (like before:yyyy-mm-dd) to delete old emails to fix the RoundCube not receiving emails issue.

Method 2: Check in Spam & Other Folders

Oftentimes, strict spam filters, mistakenly marking certain mail as spam, or Roundcube filters can make important mail land in Spam or other folders. Check in Roundcube if emails are in other folders other than the Inbox.

To avoid this, you can mark important mail as Not Spam or Move to Inbox in Roundcube. You can try lowering the Spam Sensitivity in case RoundCube emails are not showing up in the Inbox, but in the Junk folder. Follow the steps given below:

Log in to your cPanel with your email ID for which RoundCube not receiving emails.
Look for Apache SpamAssassin.
Go to the Lower the Spam Score sensitivity and make it less strict.
This will help resolve RoundCube Webmail cannot receive email issue.

Method 3: Clear Browser Cache & Cookies

Browser cache and cookies store some parts of websites. If cache or cookies are stored for a long they may get corrupted. Due to this, Roundcube may load old data. Making you believe RoundCube Webmail not receiving emails. Simply follow the steps to fix the cache issue under Roundcube:
Open your Browser.

1. Navigate to Browser Settings.
2. Look for Privacy & Security.
3. Press Clear browsing data.
4. Make sure you check all the boxes.

This will help resolve Roundcube not receiving emails error.

Method 4: Examine DNS MX Records

MX(Mail Exchange) records help locate the correct server to receive emails. If your MX records are incorrectly configured under DNS, RoundCube Webmail cannot receive emails. You can verify and modify the MX record in RoundCube easily by following the steps below:

1. Log in to your cPanel.
2. Navigate to the Zone editor/DNS Settings.
3. Look for your Domain, press Manage.
4. Go to MX records. Here, ensure MX records are correctly denoting mail.yourdomain.com.
5. If not, modify MX to correctly point emails to your domain.

Method 5: Correct Port Settings

Incorrect Port server details might lead to a “RoundCube not receiving emails” error. Verify if the configuration is correct, and if not, rewrite the port details in Roundcube Webmail. Follow the steps below if you cannot receive email in Roundcube due to incorrect port settings:

1. Go to the cPanel of your domain.
2. Sign in with your webmail email ID and password.
3. Hit on Connect Devices.
4. Verify port settings. IMAP Port: 993/143, POP3 Port: 995/110, SMTP Port: 465/587.
5. If the Port details are entered incorrectly. Rectify them and rewrite the correct ones.

Learn: Roundcube IMAP and POP3 Server Settings

Method 6: Temporarily Disable The Firewall

A firewall guards your computer against phishing and other cyber threats. It blocks several ports for this reason, allowing to reception of data from specific ports. Often, a firewall can block the required port to receive email. To rectify this, disable the firewall temporarily only. Refresh your browser and go to Roundcube via cPanel to resolve the “Roundcube not receiving emails” issue. Make sure you set up the Firewall again to block hackers and malware.

Method 7: Update the Browser

Are you using an Old Browser to open RoundCube Webmail? Then your received emails may not show up in the Roundcube Inbox. This is because an outdated browser may not be compatible with the latest security features and email scripts. To avoid this, ensure you go to the browser settings, look for any updates, and ensure you have the latest version of your browser.
If you still find that RoundCube not receiving emails, connect with your hosting service provider.

Data Loss Prevention When Roundcube Not Receiving Emails

If you are wondering, “Why is my RoundCube webmail not receiving emails?” This query comes with a primary concern of “Data Loss”. If RoundCube emails not showing up in the Inbox, it can be due to server issues, which can get prolonged, and may even prohibit you from accessing your email. And if you find RoundCube Webmail not receiving emails due to a shortage in the storage quota, you might consider deleting emails in bulk, which may lead to accidental data loss.
Thus, there is a need to take a Backup of RoundCube Webmail. The ultimate way to safeguard your webmail data with attachments and complete data integrity is by using our Email Backup Solution. It allows you to download emails from any server instantly.

Steps To Preserve Data When Roundcube Not Receiving Emails

1. 1. Download and run the robust tool on your PC. It is compatible with both Mac & Windows.
      
   2. From the Email Source panel that you can see on the left, choose Roundcube Webmail.
   3. Now you are supposed to enter your email login credentials, that is, your webmail email ID and password. Hit the Login butto
   4. You will find all the email folders from your webmail on the left. Select all the folders you need when Roundcube cannot receive email.
      
   5. Hit Next. Choose from multiple saving options like EML, PST, PDF, etc.
      
   6. You can also apply a filter to have a better selection of emails.
      
   7. Finally, hit the backup button, and your webmail emails will be stored on your PC.
      

Using this tool can prevent a huge loss when RoundCube Webmail not receiving emails due to exceeding the storage quota, and allows you to access RoundCube emails offline when there are unannounced server outages.

Advantages of Using an Advanced Tool

• If you are wondering why the robust tool Roundcube emails not showing up in your Inbox. Here’s why.
• Roundcube not receiving emails can be due to a server outage, and using the tool allows you access when offline.
• It allow you to save webmail in multiple formats, from mobile-friendly formats like PDF, JPG, etc, to formats like PST, EML, HTML, and many more.
• It securely downloads and migrates email data without uploading to its own server, ensuring there is no data breach and 100% data security.
• Offers selective saving with its advanced filters, so that you have the Roundcube webmail data you need.
• Using the tool preserves your attachments, metadata, and folder structure so that you don’t miss your data and interface feel.
• This professional tool is compatible with most Mac and Windows systems. It is very easy to set up and intuitive to use without needing any technical knowledge.

FAQs: Roundcube Webmail Not Receiving Emails

Q1: Is RoundCube webmail down?

No, RoundCube Webmail is not working. But if Roundcube is not receiving email, it is most likely that your Webmail server is down.

Q2: How to clear the cache in Roundcube webmail?

RoundCube is merely a Webmail service. To solve issues of not getting email on Roundcube, clearing the cache and cookies of your browser is an effective way to fix the issue, as Roundcube does not have its own cache clear button.

Q3: Is there an app for Roundcube Webmail?

No, Roundcube Webmail does not have its own mobile app. But Roundcube does have a desktop-based application for server administrators to easily manage the webmail environment, other than a browser.

Conclusion

Roundcube not receiving emails can be a panic-like situation, as you may be wondering, “Why am I not receiving messages through Roundcube?” We totally understand your fear of data loss in such a scenario. Don’t worry! Roundcube webmail may not show email in the inbox, not entirely because of a RoundCube issue. It can also be because of the email server outage, exceeding of Webmail email storage quotas, and other reasons. Here, we have discussed various methods, like checking DNS MX record settings, cleaning up email storage space in the quota, verifying Port settings, and many more, to resolve the Roundcube webmail not getting email issue. Though there are solutions to fix, email data is very crucial. Thus, there is a need to take preventive actions to safeguard your webmail data. Using our professional software easily allows you to do so. Our advanced software also has a free trial version available. So give it a try today.