How to Fix Zoho Mail Not Working? Troubleshooting Guide

Zoho Mail is an ad-free email service trusted by 130 million globally. Over 75 million businesses prefer Zoho Mail because of its built-in collaborative tools, security, and easy integration with other external apps. But often users find their Zoho Mail not working. This can be due to many reasons, like server outages, corrupted cache, email client compatibility, or even due to account suspension or temporary restriction in the worst-case scenario. It may simply be due to expired paid plans, due to which certain features of Zoho Mail stopped working. 

Do not worry! Whatever the reason may be, in this guide, we will discuss “Why your Zoho Mail suddenly stopped working?”  and “How to fix the Zoho Mail not working issue?. Let’s dive into it. 

Zoho Mail and Its Features 

Zoho Mail is not just an email client. It is a whole productivity suite. Much like all the other email clients, Zoho Mail also provides “a basic free plan” and “a reliable business plan”. Zoho Mail also has its own Mobile app for easy mobile access on both Android and iPhone/ iPad. 

Features of Free Zoho Mail Free Plan 

• Zoho Mail free account looks like yourname@zohomail.com
• A free plan user gets 5 GB of free mailbox storage. 
• There is a 25 MB attachment limit per email with a free account.
• Zoho Mail even supports MFA (multi-factor authentication) and TLS encryption for data security.
• Auto-sync & IMAP/POP access are not available with the free plan of Zoho. 

Features of Zoho Mail for Businesses

• You get a custom professional email address like name@yourcompany.com
• Zoho Mail offers GDPR-compliant data protection. 
• You can easily integrate Zoho Mail with other tools like IMAP/POP servers, Outlook, etc
• With Zoho Mail Business Plans, you get access to Tasks, Notes, Calendar, and Contacts within the inbox. 
• Larger storage capacity that can be upgraded with a plan.  

Both free and paid plans have great features depending on the user’s needs. But no matter which plan you are using, Zoho Mail not working can be a frustrating a troublesome error. 

Common Issues Users Face When Zoho Mail Not Working

Here are some of the most common issues that they encounter when Zoho Mail is not working: 

• Zoho Mail is not sending or receiving emails. In such cases, you usually get error messages like Message could not be sent. Please try again.” or “No new messages found.”
• You encounter Zoho Mail login problems.
• Zoho Mail keeps loading for a prolonged period of time. 
• You may find Zoho Mail not syncing or working in Outlook 
• Zoho Mail is returning “Authentication failed for account.” error. 

Why Is Zoho Mail Not Working Today?

Here are the most common reasons why your Zoho Mail suddenly stopped working:

• Credentials Failure: Entering incorrect username, password, or MFA credential, like a security key or OTP.
• Renew Plans: Certain tools and advanced features may no longer be accessible if your Zoho Mail subscription has expired.
• Browser Issues: An outdated browser may not be compatible with the Zoho Security updates. It can also be due to corrupted cache and cookies.
• Email Client: Zoho Mail is compatible with most renowned desktop clients like Outlook and Thunderbird. But Zoho Mail may not work for some email clients due to security or invalid server settings. 
• Server Outages: The Zoho mail server may be down today. Verify it on the Zoho Mail status page. 
• Free Plan Limitations: Your free plan has limitations on some features. E.g.: 25 MB attachment size, no IMAP/POP access, and no Auto Sync. Which is why you may feel Zoho Mail is down.
• Storage Quota Exceeded: Zoho Mail may not be sending or receiving emails as storage limits (5 GB for the free plan and varies as per business) are now full.
• Account Restrictions: Due to suspicious activity like constantly changing servers, your account can be flagged & stop working temporarily/permanently.
• Clear Storage: If you can not send or receive email via your Zoho account. Consider clearing some storage by deleting the Span email and clearing out trash. 

Know More: Zoho Mail Server Settings

How to Fix the Zoho Mail Not Working Issue?

Here we have discussed a step-by-step approach that you can try out on multiple devices, iPhone, Mac, and Desktop, when your Zoho Mail suddenly stops working. 

Basic Troubleshooting For Zoho Mail Not Working

Following these troubleshooting steps proves extremely helpful when Zoho Mail isn’t working. 

• Reconnect Internet: Have a stable internet connection. You can switch between Wifi and mobile data. Try running a speed test to verify the internet functionality. 
• Try Another Browser: You can try to access Zoho Mail in incognito mode or in another browser. Make sure you refresh your browser. 
• Disable VPN: Whenever Zoho Mail not working/ loading, turn your VPN off. This fixes the hampered internet connection. 
• Turn Off Extensions/ Ad Blockers: From the manage extension option, disable each extension and ad blocker. This can create issues with server connections.
• Check for IP Restriction: Whenever you find Zoho Mail not working on a specific device, check for IP restrictions on your Zoho account. Once logged in, go to Security > Allowed IP Address and then add the IP of your device. 
• Firewall or Antivirus Settings: Wherever Zoho Mail is not opening. Disable the firewall from “Windows Security”. Make sure to enable it once you can access it. This is highly useful when the Zoho mail desktop/ mobile app does not open/ work. 

Fix for Zoho Mail Stopped Working on iPhone

Many users experienced the issue with Zoho Mail not working on their iPhone devices. The issue can be fixed easily by following this basic troubleshooting and a change to iPhone settings. Try the following fixes if you see Zoho Mail not loading the page on iPhones: 

• Remove & Re-add Account: When using Zoho Mail in Apple Mail or any third-party app on your iPhone, the simplest solution is to log out and log back in to the account.
• Grant Required Permissions: Make sure you have granted access to every Zoho Mail app request (ex, Contacts Access & Network Access).
• Update Zoho Mail App: If Zoho Mail app is not opening on your iPhone, please open the App Store and download the latest version of Zoho Mail app.

Zoho Mail Not Working In Outlook 

Often, there is confusion around Zoho Mail access in Outlook and other email clients. Here is how to fix not-working issues in Zoho Mail in Outlook Desktop. 

• Server Settings: When you manually set up Zoho Mail using IMAP & SMTP, make sure to enter proper credentials. 
• Reconfigure your Zoho account in Outlook to fix Zoho mail not working today. 
• Update Outlook: Prefer using Outlook New instead of the older versions. This is to ensure compatibility of Outlook with the latest Zoho security updates. 
• Enable IMAP in Zoho Mail: Ensure that you have enabled both IMAP and SMTP access on Zoho Mail. 
• Use OneAuth or App Password: If you have Multi-Factor Authentication (MFA) in Zoho Mail. Use OneAuth to generate a specific app password to fix Zoho Mail not working in Outlook. 

Important to Know: You can not connect a free Zoho mail to Outlook because Zoho’s free plan does not provide IMAP, POP, or SMTP access.

Drawbacks of Manual Troubleshooting For Zoho Mail Not Working

• No 100% surety whether the Zoho Mail access issue can be fixed. 
• Not useful in case of account suspension & server outages. You will not be able to access your email in these cases. 
• Highly time-consuming as you cannot pinpoint the issue and its fix.
• Fixing Zoho Mail not working in Outlook can be highly technical and not user-friendly.  
• There is a risk of data loss. 

Tip: Contact Zoho Mail customer support. In case you have tried all the manual troubleshooting steps to fix the Zoho Mail not working issue. 

Professional Solution to Fix Zoho Mail Not Working 

If you use Zoho Mail as the primary source of communication as an individual or as a business, and constantly face issues with Zoho Mail. Then it’s time you take full control of your Zoho Mail Emails. Professionally, always recommend backing up Zoho Mail data locally for offline access and to prevent data loss when Zoho Mail not working. The best way to preserve Zoho Mail emails is to use advanced software like Email Backup Wizard. It is a professional software recommended by industry experts to access Zoho email even when it suddenly stops working. Give the robust tool a try today. Free trial version also available. And if you have any queries, simply contact our support team through the live chat section to fix the Zoho Mail not working issue instantly using the advanced tool. 

Final Thoughts 

We hope you have not successfully resolved the Zoho Mail not working issue. In most cases, the issue is easy to resolve with generic troubleshooting approaches. But in any case, if the manual approach does not work, always reach out to the Zoho Support Team. And if you are now frustrated with frequent Zoho Mail access errors and want to have complete control over it, choose to preserve your data offline with our specialised tool. It helps your data when Zoho Mail is down and prevents any data loss in any case scenario. But if you have any questions regarding the professional approach to fix the Zoho Mail not working issue. You can connect with our support team directly through the Live Chat section. 

FAQs: Zoho Mail Not Working

Q1: Why is my Zoho Mail not working today?

Wherever you can not access Zoho Mail. It is likely due to a server outage, an internet connection issue, or due to using an outdated browser. You can easily fix the Zoho Mail down issue by either resetting the device, using a different browser, or using app-browser if you have MFA enabled. 

Q2: Why can’t I access Zoho Mail in Apple Mail?

You can only access your Zoho account in Apple Mail if you have a paid subscription plan. The Free plan does not offer IMAP/ SMTP and POP access. If you have a business plan and still cannot connect Zoho Mail to Apple Mail. Try to update Apple Mail and re-add your account. Also, ensure giving all the required permissions. 

Q3: My Zoho Mail is not working on a Mac device. What to do? 

Try these basic troubleshooting steps if you find Zoho Mail not working on Mac:

• Try Private mode or another browser.  
• Turn off the firewall/ antivirus and enable it later. 
• Ensure using the latest version of the Zoho Mail app or Browser on the desktop.